Frequently asked questions

Here are the most common questions regarding the purchase of gold bars.

Order

Where can I find the terms and conditions?

You can find the terms and conditions at the bottom of the website.

How often are prices adjusted?

The price is recorded for 15 minutes, for all purchases, valid from the time you placed your first purchase in your basket.

Can I pay cash?

You cannot pay in cash. If you have received the Order Confirmation, you can only pay by bank transfer.

Can I also buy another gold brand ?

You can only buy gold bars of the Umicore brand.

How does the purchasing process work?

If you have placed the Purchase Order, you will receive a receipt by email. Within two business days, you will receive an Order Confirmation with an invoice.
This invoice must be paid directly by bank transfer. Once we have received the invoice amount, we will send your order with Mikropakket.

Shipping

How will my order be shipped?

We ship your order with Micropakket. This is completely insured.
The costs are EUR 20, - excl. VAT up to an insured value of man EUR 100,000, -

 

Are the precious metals sent safely ?

Your order will be registered and insured.

 

Does Umicore also ship products outside Belgium?

We ship only to Belgium and Luxembourg.

 

Can I pick up my order at Umicore?

You cannot pick up your order. We ship only to Belgium and Luxembourg.

Delivery

When will my order be delivered?

Once we have received the invoice amount, we will send your order with Micropakket. Usually your order is shipped the next business day.  

Please note: Shipping days may or may not be available during or around public holidays.

What happens if nobody is at home at delivery?

If the driver is unable to deliver the package to you, a second attempt will be made on the next day, .
You will receive a message in your letter box with the contact details of Mikropakket.
Umicore recommends that you contact Mikropakket by telephone to schedule a new delivery agreement on a day that you are available.

 

At what time of day will my package be delivered?

Unfortunately, Umicore cannot specify at what time of day your package will be delivered.
We advise you to contact Mikropakket for more specific information.

 

What are the company details of Micropakket?

Mikropakket is a specialized package service for transportation of luxury goods.
Mikropakket devotes special attention to the reliability of the couriers and to the discretion of shipment.
Mikropakket transports goods in unmarked buses and distributes under strictly secured conditions.
Your shipment will not under any circumstances be delivered to your neighbors or left unattended at your home